Privacy Policy

Privacy Policy
10/02/2025

1. Introduction
Welcome to Pram Barn (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring your personal information is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy outlines how we collect, use, and protect your information when you use our website [prambarn.co.uk] and services.

2. Information We Collect
We may collect and process the following types of information:

  • Personal Identifiable Information (PII): Name, email address, phone number, billing and delivery addresses, and payment details.
  • Booking and Transaction Data: Details related to your hire bookings, purchases, and service history.
  • Technical Information: IP address, browser type, device information, and website usage data.
  • Communications Data: Records of any correspondence, including customer service inquiries and feedback.

3. How We Use Your Information
We use the collected information for the following purposes:

  • To process and fulfill your orders and bookings.
  • To communicate with you regarding your orders, inquiries, and updates.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations, including fraud prevention and accounting.
  • To send marketing communications if you have opted in.

4. Legal Basis for Processing
We process your personal data based on:

  • Contractual Necessity: To provide the services you have requested.
  • Legitimate Interest: To improve our services and communicate relevant information.
  • Legal Obligation: To comply with legal and regulatory requirements.
  • Consent: When you opt into marketing communications.

5. How We Store and Protect Your Data
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or loss. Your data is stored securely and retained only as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information
We do not sell your personal information. However, we may share your data with:

  • Service Providers: Payment processors, couriers, and IT support providers.
  • Legal Authorities: If required by law for fraud prevention or legal obligations.
  • Business Transfers: In case of a sale or restructuring of our business.

7. Your Rights
Under the UK GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to request correction or deletion of your data.
  • The right to object to processing or request data portability.
  • The right to withdraw consent for marketing communications.
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve website functionality and user experience. You can manage your cookie preferences via your browser settings.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us
For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

  • Email: joanna@prambar.co.uk
  • Address:
    Pram Shed / Pram Barn
    50 Corbridge Crescent
    London
    E2 9EZ

By using our website and services, you agree to this Privacy Policy.